Shipping time 3-5 working days info@custom-playmat.shop

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Custom Playmat answers your questions!

How long do I wait for my playmats?

Manufacturing time is usually 3 to 5 working days after payment.

What images can I use?

Please make sure that your images don’t contain violent, pornographic, forbidden, racist or discriminatory depictions.

Will the entire image be on the playmat?

Due to our manufacturing process, we need a bleed of 5 mm around the edges. Therefore, please make sure not to put logos, captions or important details right at the edge of the playmat. To be safe, give it 1,5 cm space from the edge.

How do I upload my image?

Simply upload it in our editor and add the resulting product to cart.

After that you can cusomize more playmats and repeat the process.

What resolution/size do I need for high quality 1-Player-Playmat?

The bigger, the better. We recommend a minimum resolution of 1920 x 1200 px.

Please make sure the ratio is  around 16:10.

What resolution/size do I need for high quality 2-Player-Playmat?

The bigger, the better. We recommend a minimum resolution of 1920 x 1920 px.

Please make sure the ratio is  around 1:1 

Do I need Photoshop?

No! Inkscape is a free programm for resizing images.

Can I have my picture adjusted by you?

Yes! For a fee of 5,00€ we can adjust the resolution, so it fits the playmat. Please note that there is a limit to how much we can improve the quality of the picture. If the image is way too small we will contact you and request a new image.

What materials do you use?

Neoprene bottom (anti slip), soft polyester playing surface, certified non toxic ink.

Can I wash my playmats?

Yes, but we recommend manual washing.